WARRANTY & RMA POLICY
SUPERMICRO RMA Policy (3yrs Warranty)
In order to provide you the best service, please read the RMA Return for Repair Policy below:
A. For Systems or Servers:
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If a whole system is returned for repair:
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RMA department can only service Supermicro servers or systems that were entirely assembled in a Supermicro facility.
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The entire system must be shipped to Supermicro in its original pre-opened condition.
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RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer.
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RMA request shall be denied if any part(s) or component(s) is shipped to Supermicro in error.
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All arriving RMA items shall be inspected. Supermicro shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from Inspection.
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Supermicro shall not be responsible for, nor will it service part(s) or accessories that were not pre- installed in the system by Supermicro.
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Supermicro shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Supermicro.
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Supermicro shall not service a system/server if any damage-causing parts/components is excluded in the shipment.
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Supermicro shall fix and return the system/server to the customer in the same fashion or packaging as it was received.
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Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required.
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B. For Motherboards:
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Supermicro shall not be responsible for, nor shall it service any accessories shipped with the motherboard.
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Supermicro shall not be responsible for any damage as a result of abuse or improper handling by customer, nor by improper shipment packaging.
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Motherboard shall be returned to the customer "as is" if the motherboard is not repairable or if a part required for repair has been discontinued.
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Available warranty shall be applied to the RMA cost of the motherboard. Customer shall be notified should any additional charge or component replacement is required.
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SEAGATE RMA Policy (3yrs Warranty)
In order to provide you the best service, please read the RMA Return for Repair Policy below:
A. For Systems or Servers:
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If a whole system is returned for repair:
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RMA department can only service Seagate servers or systems that were entirely assembled in a Seagate facility.
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The entire system must be shipped to Seagate in its original pre-opened condition.
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RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer.
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RMA request shall be denied if any part(s) or component(s) is shipped to Seagate in error.
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All arriving RMA items shall be inspected. Seagate shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from Inspection.
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Seagate shall not be responsible for, nor will it service part(s) or accessories that were not pre- installed in the system by Seagate.
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Seagate shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Seagate.
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Seagate shall not service a system/server if any damage-causing parts/components is excluded in the shipment.
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Seagate shall fix and return the system/server to the customer in the same fashion or packaging as it was received.
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Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required.
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GALAX RMA Policy
Please Note: As Galaxy strives to honor the best limited warranty in the business we have made, and will continue to make, policy changes. Make sure you read this document carefully and check back for updates. A) Warranty for Galaxy Products remains the responsibility of your Reseller where you purchase the product. Please contact the reseller for the RMA Services and Procedures in the first place. B) Products received by Galaxy must perform in original specification/condition and must be completed with all original components to be covered by the protection. C) To prevent any damages during the transportation RMA product to us, please pack the card with proper packaging, for example, packed with bubble bag and P.E. bag.
D) Please do not return any product that does not belongs to Galaxy or have been rejected by our RMA department. We will trash the rejected item upon receipt. E) Galaxy's RMA Service to its sub-reseller is limited, we shall not be responsible for the condition of the Products that are:
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Out of warranty period
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Our original fan has been removed or modified.
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Any components have been removed / modified / added on our card.
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Any physical damage on our card.
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If RMA goods are damaged in transit by the customer, then it will be treated as "Out of warranty". Therefore, the RMA goods must be well packaged from customer.
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The following are samples will be treated as the “out of warranty”.
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Should you have any questions about the warranty service from any of our Authorized Reseller, please do not hesitate to contact us via the Technical Support E-mail support@galaxytech.com) where we will do our best to help you.
PROLINK RMA POLICY
Products |
Category |
Labour |
Parts |
Other Terms |
Backup UPS |
Interactive UPS |
12 months |
12 months |
Carry-in |
Online UPS |
12 months |
12 months |
Carry-in |
|
Gadgets |
Keyboards/Mouses |
12 months |
12 months |
Carry-in |
- Fida International (S) Pte Ltd (hereon known as the Company) warrants Prolink's products to be free from defects in material and workmanship for the period specified. Warranty applies from the date of purchase by the first customer and is transferable only between end-users.
- Fida International (S) Pte Ltd will, at its sole discretion, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty.
- Fida International (S) Pte Ltd provides no warranty for any third-party software or accessories included or bundled with the product or installed by the customer.
- Product item which is "Dead On Arrival" (DOA) and missing or short of any parts or components MUST be exchanged with the service centre COMPLETE with the full packaging and original dated sales receipt WITHIN 7 DAYS from the date of purchase. Any other requests will not be entertained.
- What Our Warranty Does Not Covers
- Any product on which the Serial Number has been defaced, modified or removed.
- Accident in transit, misuse or improper application, wrong or inadequate electrical current or connection, negligence, fire, water, lightning, or other acts of nature.
- Unauthorized product modification, or failure to follow instructions supplied with the product.
- Using under inappropriate on site condition (operating condition may refer to User Manual).
- Loss of data, profits or goodwill, damage and destruction of any data, programmes, equipment or other properties, cost of recovering, reprogramming or reproducing any data, programmes or equipment.
- Repair or attempted repair by anyone not authorized by Fida International (S) Pte Ltd.
- Removal or installation of the product.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting Fida International (S) Pte Ltd specifications.
- Normal wear and tear.
- Damage to, or abuse of the coating on the surface of the display.
- Any other cause which does not relate to a product defect.
- Personal loss, injury or any other damages.
- Removal, installation and set-up service charges.
- On-site warranty unless otherwise stated.
- If the product warranty is not registered within 10 days from the date of purchase.
- If there is no original dated sales receipt accompanied with the product which is sent into the Service Centre for any repair. Charges will be incurred accordingly to the customer for parts replacement and servicing.
- Attention! Fida International (S) Pte Ltd shall not be liable for any damages of any kind resulting from the purchase, use, or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence or gross negligence) or fault committed by Fida International (S) Pte Ltd, its agents or employees, or for any breach of contract or for any claim brought against purchaser by any other party. Warranty terms and conditions may vary from country to country, so the above limitations or exclusions may not apply to you. This agreement is the whole and entire agreement between the purchaser and Fida International (S) Pte Ltd and supersedes any prior or different agreements and shall be governed by the laws of the Republic Of Singapore.
KINGMAX RMA POLICY
Declaration: KINGMAX guarantees the error-free quality of the materials and design of all KINGMAX series memory products. KINGMAX will provide repair or replacement of part or all of any products covered under this warranty in the event of any workmanship defects in materials or design under normal use conditions. Products repaired or replaced under this warranty will also be covered under the same warranty, and will have the same performance as new products (replacements may be refurbished products or may contain refurbished materials.) The above declaration does not apply to damage caused by accidents, operator error, handling damage or unauthorized opening, repair or modification of KINGMAX products, or to products proven not to have originated in original KINGMAX factories. Warranty Period- 5 yrs Warranty Scope of warranty:
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- Free Repair Service: Memory products whose performance is impaired due to design flaws or materials issues and whose external appearance is not damaged.
- Service Charge Repair Service: Repair costs for damage caused by handling (product external appearance damage) must be borne by the user. For example: (including but not limited to) scratches or cracks in the printed circuit board, pin damage/corroded (1-2 pins), IC chip damage.
- Items Not Covered by Repair Warranty:
- Severely damaged products, including but not limited to: completely broken PCB, removal of memory chips, severe corrosion, severe burning of pins (2 or more pins) or EEPROM chip removal will be considered unserviceable and will not be eligible for repair.
- Torn trade mark labels, resulting in inability to identify products as certified KINGMAX products will not eligible for repair.
- Products determined by repair department not to be official KINGMAX products (imitation products) will not be eligible for repair.
- KINGMAX will not be responsible for purchase from bidding website regarding RMA services.
- Revising memory module SPD parameters without authorization of KINGMAX.
Free Technical Support: If you encounter any problems with installation or use of any KINGMAX memory products, please get access to KINGMAX Global Technical Support on-line page here. Exchange/ Repair Service: To receive exchange and repair services, please send the defective memory module product along with a detailed description of the problem to KINGMAX, or deliver it in person to your nearest retailer. Please note that shipping fees are the responsibility of the customer. Exemption Clause: The above KINGMAX memory module warranty supercedes any and all other oral or written guarantees. KINGMAX does not acknowledge any oral, written or implied guarantees other than the above warranty. Additionally, where legally applicable, KINGMAX will not be held liable for any inability to use KINGMAX products after purchase, or any damages, expenses or other incidental injury resulting from improper use of KINGMAX products. External Hard Drive Warranty Declaration: KINGMAX guarantees that all series of digital-storage products will be free of defects in materials and workmanship under normal use. KINGMAX will repair parts of the product or replace product that is covered under warranty in the event of defects in materials or workmanship. The above declaration does not apply to product with damage attributed to accident, misuse, mishandling or unauthorized opening, repair or modification of KINGMAX product, or to product proven not to have originated in KINGMAX factories. Duration of Warranty: 3-years Warranty: 2.5” External Hard Drive Scope of Warranty: Warranty policy is only applicable to the hardware; KINGMAX does not warrant against the loss of pre-installed software, data or images and assumes no liability for such loss. Please backup these contents in another device before sending the defective product for repair, as all contents will be erased.
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- Repair Service at No Cost: An external hard drive product that has any defect in materials and workmanship, provided that there is no damage on the exterior and the warranty label is intact.
- Exclusions to Warranty Coverage: Damage due to misuse or product without an intact warranty label will not be eligible for repair. Products determined by the service center to be counterfeit (not original products of KINGMAX) will not be eligible for repair.
KINGMAX Flash warranty Declaration: KINGMAX guarantees that its all-series Flash digital storage products do not have any problem with material or design. If any workmanship defect is proven by KINGMAX to be attributable to a material or design fault of the product when under normal use, the warranty will provide repair services or replacement with equivalent equipment for any part of the product. The repaired or replacing item(s) under the warranty will be treated as they were sold by KINGMAX and have same functions with those in new products (replacements may be a refurbished product or contain furbished materials). The above declaration does not apply to any damage caused by casualties, natural disasters, operating faults, operating environments, human factors, unauthorized disassembly, repair, modification, or any non-original product proven by KINGMAX. Applicable products: All series of Flash card and USB Flash drive products. • Peripherals such as adapters, cable, etc. are not covered by the warranty. Duration of Warranty: The following KINGMAX products are covered by this warranty : 5-year Warranty: Flash memory cards ( e.g. Secure Digital, Compact Flash, Multimedia Card ), Dram and KINGMAX exclusive PIPTM USB Drive. 5-year Warranty: USB Flash Drive, M2 card, MS Pro Duo card. 2-year Warranty: card reader. 3-year Warranty: External Hard Drive 1-year Warranty: Mobile Phone Battery Scope of warranty: Warranty terms only cover the hardware itself. Software contained in the product including pre-installed contents and contents stored by consumers (video, photos and other data, etc.) is not covered by the warranty. Consumers must make a backup before sending in their defective product for repair, or it will be erased once is sent.
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- Repair service at no cost: A flash memory product that has any defect attributable to product design or material problems, provided that there is no exterior damage.
- Exclusions to Warranty Coverage :
- Products determined by the service center to be counterfeit (not original products of KINGMAX) will not be eligible for repair.
- This warranty does not cover any damage due to improper use; namely, no repair will be made for a broken or bending memory card/Flash disk, or a completely disassembled case, which is included in the criteria for scrapping.