Support

 
 

NEWS FLASH

 

Supermicro

 

Apacer

 

Cheero

 

TECHNICAL SERVICES:

 
You can chat with us thru our yahoo account
 
Component Sales:
 
 
 
Server Sales:
 
 
 
Tech Support:
 
 
 
Sales Email:
 
 
IT Email:
 
 
RMA:
 
Telephone:
+632 621-4671 to 72
+632 794-7724 to 25
Sales Local:
3010, 3011, 3012, 3013, 3014
Tech Support Local:
3016, 3017, 3018, 3019
 
 

WARRANTY & RMA POLICY

 

 In order to provide you the best service, please read the RMA Return for Repair Policy below:

 A. For Systems or Servers:

1. If a whole system is returned for repair:
-RMA department can only service Supermicro servers or systems that were entirely assembled
in a Supermicro facility.



-The entire system must be shipped to Supermicro in its original pre-opened condition.



-RMA request shall be denied if any extra part(s) or component(s) were  installed in the system
by the customer.



  -RMA request shall be denied if any part(s) or component(s) is shipped to Supermicro in error.



2. All arriving RMA items shall be inspected. Supermicro shall hold no responsibility for any
missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from Inspection.

3. Supermicro shall not be responsible for, nor will it service part(s) or accessories that were not pre-
installed in the system by Supermicro.

4. Supermicro shall not be responsible for, nor will it service system/server damages caused by
component(s) that were not pre-installed in the system by Supermicro.

5. Supermicro shall not service a system/server if any damage-causing parts/components is excluded
in the shipment.

6. Supermicro shall fix and return the system/server to the customer in the same fashion or
packaging as it was received.

7. Available warranty shall be applied to the RMA cost of the server. Customer shall be notified          
should any additional charge or component replacement is required.



B. For Motherboards:



1. Supermicro shall not be responsible for, nor shall it service any accessories shipped with the
motherboard.

2. Supermicro shall not be responsible for any damage as a result of abuse or improper handling by
customer, nor by improper shipment packaging.



3.Motherboard shall be returned to the customer "as is" if the motherboard is not repairable or if a
part required for repair has been discontinued.

4.Available warranty shall be applied to the RMA cost of the motherboard. Customer shall be
notified should any additional charge or component replacement is required.